Terms of Service

1. Acceptance of these terms

By creating an account or using Second Star (the “Service”) you agree to these Terms of Service. If you do not agree, do not use the Service.

2. The Service

Second Star is an independent trip-planning tool for theme-park visits, operated by Hastie & Co Ltd, a company registered in Scotland, trading as Second Star. References in these terms to “Second Star,” “we,” “us,” or “our” mean Hastie & Co Ltd. Our registered office is Summit House, Mitchell Street, Edinburgh, Scotland, EH6 7BD.

The Service is not affiliated with, endorsed by, or sponsored by The Walt Disney Company or any of its subsidiaries. All Disney park names, ride names, characters, and trademarks belong to The Walt Disney Company and its affiliates.

We generate suggested daily itineraries using live wait-time data and AI. Itineraries are suggestions, not promises — actual park conditions on the day of your visit may differ from what the Service predicts.

3. Eligibility

You must be at least 18 years old to create an account. Adults may enter the ages of children in their travelling group; the Service does not create or maintain accounts for children.

4. Your account

You are responsible for keeping your sign-in credentials secure. You agree to provide accurate account information and to notify us promptly of any unauthorised use of your account.

We may suspend or terminate your account if you violate these terms, abuse the Service, or attempt to undermine its security or availability.

5. Subscriptions, billing, and cancellation

Until these terms have completed legal review, paid access is limited to a controlled beta cohort and should not be treated as broad public self-serve availability.

Second Star offers free use and paid plans. During the current controlled beta, paid access is limited to the invited cohort and may be changed or withdrawn while the service is evaluated. The current plan prices are:

• Second Star Plus monthly — £6.99 per month, renewing automatically each month.
• Second Star Plus annual — £44.99 per year, renewing automatically each year.
• Single-Trip Pass — £9.99 as a one-time purchase, granting Plus features for 30 days for the selected trip.

A Plus trial may provide paid features for 14 days during the planning phase. It is not a promise that paid features will remain available throughout a trip, and any trial conversion, price, and renewal terms will be shown before payment is taken.

Payments are processed by Stripe. By subscribing you authorise Stripe to charge your payment method according to the plan you select.

Before you purchase, we will show the applicable price, billing interval, renewal position, and cancellation route. Where the law gives you a cooling-off right for a digital service, you may ask us to begin supplying it during that period. Any loss or reduction of that right will only apply where the required express request and acknowledgement have been obtained.

You may cancel a subscription at any time from your account settings. Cancellations take effect at the end of the current billing period unless applicable law or the checkout terms say otherwise. We will not prevent you from cancelling online where you subscribed online, and we will not exclude mandatory consumer remedies.

A Single-Trip Pass expires 30 days after activation. Refunds and statutory cancellation rights are handled according to the checkout information and applicable consumer law; we will not exclude rights that cannot lawfully be excluded.

6. Free-tier limits

To prevent abuse and keep the Service available to all users, free accounts are subject to:

• Up to four itinerary generations per trip per 24-hour period.
• Up to ten trips per user per 24-hour period.
• Per-endpoint rate limits — approximately ten AI-generation requests per minute and approximately sixty requests per minute on other endpoints.

These limits may change as we tune capacity. Persistent attempts to circumvent the limits may result in account suspension.

7. Acceptable use

You agree not to:

• Reverse engineer the Service or attempt to extract bulk data beyond what your own account legitimately requires.
• Use the Service to harass other users, or to share content that is unlawful, defamatory, or infringing.
• Attempt to bypass authentication, row-level security, or rate limits.
• Resell or sublicense access to the Service without our written consent.

8. AI-generated content

Itineraries are generated by Anthropic’s Claude model and assembled by Second Star using your ride preferences, the composition of your group, any times you have anchored to the day, and live wait-time estimates.

AI-generated content is provided “as is” and we make no warranty about its accuracy, completeness, or suitability for your trip. Wait-time data is sourced from upstream third parties and may be stale or unavailable. Always confirm critical details (operating hours, ride closures, height requirements, reservation times) with the official park sources before relying on a generated itinerary.

9. Your content

You retain ownership of the preferences, anchored plans, and itinerary inputs you provide (“Your Content”). You grant Second Star a limited, worldwide, royalty-free licence to host, process, transmit, display, and adapt Your Content as needed to provide the Service to you.

10. Public share links

When you create a share link for a day or a trip, the recipient can view the itinerary at a public URL without an account. By creating a share, you grant any recipient permission to view the linked content for as long as the share remains active.

You can revoke a share at any time. Open the share dialog within the app and use the Revoke control to deactivate the link immediately, or contact us at privacy@secondstar.app if you cannot reach that control. Once revoked, the link will return a not-found response.

11. Third-party services

The Service relies on third-party providers, including Stripe (payments), Anthropic (AI), Queue-Times (wait-time data), Mapbox (maps), Supabase (data and authentication), Upstash (rate limiting), Sentry (error tracking), and PostHog (analytics). Outages or limitations of these providers may affect the availability or accuracy of the Service.

We are not liable for third-party outages or for changes to third-party services that are outside our reasonable control.

12. Intellectual property

Second Star, the Second Star name, the visual design of the Service, and the software underlying the Service are protected by intellectual-property laws.

Disney trademarks, ride names, characters, and copyrighted imagery that appear in or are referenced by the Service belong to The Walt Disney Company and its affiliates. Nothing in the Service grants you a licence to any third-party intellectual property.

13. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, accurate, or error-free.

14. Limitation of liability

To the maximum extent permitted by law, neither Second Star nor its operators will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill arising out of or in connection with your use of the Service.

Our total aggregate liability for any claim relating to the Service is limited to the amount you have paid us for the Service in the twelve months preceding the claim. Some jurisdictions do not allow certain liability disclaimers, so portions of this section may not apply to you.

15. Changes to these terms

We may update these terms from time to time. If we make material changes we will update the “Last updated” date and, where required, notify you in product or by email. Continued use of the Service after the effective date of an updated set of terms constitutes acceptance.

16. Termination

You may stop using the Service and request deletion of your account at any time. We may terminate or suspend your access if you materially violate these terms, abuse the Service, or if we discontinue the Service.

17. Governing law

These terms are governed by the laws of Scotland. Disputes arising from these terms will be resolved in the courts of Scotland, except where applicable law requires otherwise.

18. Contact

Questions about these terms: privacy@secondstar.app.